Customer support is alive and well at Maui Jim. My husband bought a pair of these pretty expensive sunglasses several years ago. He bought them not because they were in fashion but because they fit him well. At least three times during the intervening years, he has sent them back for repair under the warranty program offered by the sunglass manufacturer. And every time they come back completely renewed.

A couple of weeks ago the screw fell out of one of the arms. The fact that he had found the sunglasses after a week at the bottom of our pool might have had something to do with that! We bundled them up and mailed them in. As soon as I mailed them, I realized I forgot to include the check for $8.95 for repair. So a couple of days later I called the company. They told me that they had already fixed them and we were receiving a one-time complimentary repair.

A couple more days later and the sunglasses arrive with a completely new frame.

We would certainly buy Maui Jims again...if we ever need to...these ones seem to go on forever.

Thanks Maui Jim...you really take good care of your customers..

Gillian Parrillo
The Sacramento Executive