From Mark Cuban's blog, as part of an interesting discussion on the blown call in the Oregon Oklahoma Pac10 game:

The job of management is to hire the best possible people for a position and put them in a position to succeed. Which means that the hiring process has to be strong. It means the recruiting and training process has to be strong. A workforce of professionals has to have bench strength. There have to be well trained individuals ready to take the place of those who quit, retire, or cant meet the standards of the organization.

It means communication has to be strong so that employees and management can have give and take and work to improve the organization and profession. It means the evaluation process has to be strong. Its not simply a matter of tracking statistics.... Statistics are worthless if management doesnt understand how to use them as part of a bigger goal. Managers need to be able to communicate with each employee about their individual needs and design programs to help them improve, or make a change if they cant meet those expecations. And finally, management needs to be open to communications with the outside world as a means of developing strong relationships with its customers and garnering ideas and suggestions that independent eyes and ears offer that might improve the quality of performance.

Thats good business.

And Mark sure knows a lot about good business.

Gillian Parrillo
The Sacramento Executive